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Enabling Two-Factor Authentication

Two-factor authentication (2FA) is a security feature designed to make it significantly harder for attackers to compromise user accounts. The feature involves using a smartphone app such as Microsoft Authenticator or Google Authenticator.

Every time a user logs in to SolusVM 2, if 2FA is enabled for their account, after they enter their password, they must also enter a code from the app. This way, even if someone learns their password, the attacker would not be able to log in to SolusVM 2 without also having access to their smartphone.

2FA is disabled by default. Any SolusVM 2 administrator or customer can enable 2FA for their account.

Note

In this guide, we will be using Microsoft Authenticator. You are free to use any other app supporting time-based one-time passwords (TOTP). Note that the steps for enabling 2FA authentication using a different app may differ slightly. Refer to the app's documentation for more information.

Enabling 2FA Authentication as an Administrator

Before following these steps, install the Microsoft Authenticator app on your smartphone.

To enable 2FA authentication for a SolusVM 2 administrator:

  1. Log in to SolusVM 2.
  2. Click the button in the top right corner to access your profile.
  3. Go to the "Two-factor authentication" tab.
  4. Open the Microsoft Authenticator app on your smartphone, and then tap .
  5. Tap "Other account".
  6. Scan the QR code found on the "Two-factor authentication" tab with your app. Alternatively, you can tap "OR ENTER CODE MANUALLY", enter your SolusVM 2 login email and the secret key found below the QR code, and then tap FINISH.
  7. You will be returned to the Microsoft Authenticator's main screen. Tap the account you have just created, enter the six digit code from the app into the "Code from the app" box, and then click Enable.
  8. Enter your SolusVM 2 password, and then click Confirm.
  9. You will now see a list of eight one-time recovery codes. You can use one of these codes instead of the code from the app when logging in to SolusVM 2. Once you have saved the recovery codes, click Copy & Close.

2FA authentication is now enabled for your account. From now on, you will need to enter a code from the app or a one-time recovery code after entering your password when logging in to SolusVM 2.

To find the code, open the Microsoft Authenticator app on your smartphone, and then tap the SolusVM 2 account you created earlier.

If you do not have access to your smartphone or are unable to use a code from the app for any other reason, you can also use a one-time recovery code at this time.

Warning

Every one-time recovery code can only be used once. If you are unable to use a code from the app and have no unused recovery codes left, you will not be able to log in to SolusVM 2 unless another administrator sends you a recovery code. How to send recovery codes is explained further in this topic.

You can always generate a new set of recovery codes. When you do, any existing recovery codes that have not yet been used become invalid.

To generate new 2FA recovery codes for a SolusVM 2 administrator:

  1. Log in to SolusVM 2.
  2. Click the button in the top right corner to access your profile.
  3. Go to the "Two-factor authentication" tab.
  4. Click Generate new recovery codes, and then click Generate.
  5. Once you have saved the new recovery codes, click Copy & Close.

You can disable 2FA authentication for your account at any time.

To disable 2FA authentication for a SolusVM 2 administrator:

  1. Log in to SolusVM 2.
  2. Click the button in the top right corner to access your profile.
  3. Go to the "Two-factor authentication" tab.
  4. Click Disable, and then click Disable again.

2FA authentication is now disabled for your account.

Enabling 2FA Authentication as a Customer

Before following these steps, install the Microsoft Authenticator app on your smartphone.

To enable 2FA authentication for a SolusVM 2 customer:

  1. Log in to SolusVM 2.
  2. Click Account, and then go to the "Two-factor authentication" tab.
  3. Open the Microsoft Authenticator app on your smartphone, and then tap .
  4. Tap "Other account".
  5. Scan the QR code found on the "Two-factor authentication" tab with your app. Alternatively, you can tap "OR ENTER CODE MANUALLY", enter your SolusVM 2 login email and the secret key found below the QR code, and then tap FINISH.
  6. You will be returned to the Microsoft Authenticator's main screen. Tap the account you have just created, enter the six digit code from the app into the "Code from the app" box, and then click Enable.
  7. Enter your SolusVM 2 password, and then click Confirm.
  8. You will now see a list of eight one-time recovery codes. You can use one of these codes instead of the code from the app when logging in to SolusVM 2. Once you have saved the recovery codes, click Copy & Close.

2FA authentication is now enabled for your account. From now on, you will need to enter a code from the app or a one-time recovery code after entering your password when logging in to SolusVM 2.

To find the code, open the Microsoft Authenticator app on your smartphone, and then tap the SolusVM 2 account you created earlier.

If you do not have access to your smartphone or are unable to use a code from the app for any other reason, you can also use a one-time recovery code at this time.

Note

Every one-time recovery code can only be used once. If you are unable to use a code from the app and have no unused recovery codes left, contact the SolusVM 2 administrator.

You can always generate a new set of recovery codes. When you do, any existing recovery codes that have not yet been used become invalid.

To generate new 2FA recovery codes for the SolusVM 2 customer:

  1. Log in to SolusVM 2.
  2. Click Account, and then go to the "Two-factor authentication" tab.
  3. Click Generate new recovery codes, and then click Generate.
  4. Once you have saved the new recovery codes, click Copy & Close.

You can disable 2FA authentication for your account at any time.

To disable 2FA authentication for a SolusVM 2 customer:

  1. Log in to SolusVM 2.
  2. Click Account, and then go to the "Two-factor authentication" tab.
  3. Click Disable, and then click Disable again.

2FA authentication is now disabled for your account.

Sending a Recovery Code for Another Account

Any SolusVM 2 administrator can see whether 2FA is enabled for a specific account, and also send a recovery code to that user's email address.

To send a recovery code:

  1. Log in to SolusVM 2.
  2. Go to Access > Users.
  3. Locate the account. If the icon is active, 2FA is enabled for that account.
  4. Click the icon, and then click Send.

A recovery code will be sent to the email address associated with the account.

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